Privacy Policy

We are committed to protecting your privacy in compliance with Australian and New Zealand Privacy Laws. Your personal information is kept confidential and secure at all times. We do not sell, trade, or disclose your personal data to third parties without your consent.

Reason for Data Collection

We collect your personal information for the following reasons:

  • Membership login
  • Special promotions and marketing
  • Service improvements
  • Processing inquiries, orders, and feedback
  • Sending information or packages requested by you

Information We May Collect

  • Name and address
  • Phone number and email address
  • Other personal details you voluntarily supply
  • Date and time of your visit
  • Referral link or access point

Please note, we are not responsible for the privacy practices of third-party websites linked to our site. We recommend reviewing their privacy policies individually.

Where Information is Obtained

  • Order placements
  • Membership or newsletter subscriptions
  • General inquiries and feedback
  • Surveys, promotions, or competitions

Copyright

All content and images on this website are the property of [Your Business Name]. No part of this site may be copied, reproduced, or reused without written permission.

Guarantee

We guarantee the quality of our work, and hems are guaranteed for the life of the garment. If you are not satisfied with the alteration, we will re-alter the garment at no additional cost. If you are still not satisfied, we will issue a full refund.

In the rare event that we damage your garment, we will reimburse you based on original purchase receipt or an agreed fair value, and we will retain the original garment.

Guarantee Conditions

  • Claims must be made within four (4) weeks of the receipt date.
  • Wedding alteration claims must be made within one (1) month of the receipt date.
  • Products must be unused and unopened for full refunds (with proof of purchase).

Exclusions to Guarantee

  • Garments not pinned by our staff.
  • Invisible mending and dry cleaning services.
  • Size changes caused by customer body changes after measurements.
  • Manufacturing defects from third-party manufacturers.

Cancellation Policy

If an order is cancelled after work has commenced, a 20% cancellation fee will apply to cover handling and safety adjustments (e.g., pin removal). Orders cancelled before any work begins will not incur any fees.

Non-Collection Policy

Garments not collected within three (3) months of drop-off will be donated to charity. Our staff will attempt to contact customers at least three (3) times before this action is taken, and all attempts will be documented.